Covid 19 information - Beautiful Escapes

Covid 19 information

In line with Government rules announced on 4th January our holiday properties are currently closed. We will keep this page updated as soon as we are able to reopen.

We are taking bookings for future breaks and look forward to showing you our magical County of Yorkshire when you visit! We are excited to welcome you to Yorkshire for your holiday and we have been given the ‘We’re Good to Go’ stamp of approval by Visit England.

Making your stay in Yorkshire safer:

Please be assured that we want to ensure the safety of you and all of your party. All of our properties are scrupulously deep cleaned before your arrival and we are implementing measures to enable you to gain contact-free entry into your beautiful escape without the need to meet the owner or an agent to collect the keys. For more information on how we are working to keep you safe on your holiday please do contact us to find out more.

Booking your longed for break in 2021 and beyond:

We want you to be able to plan and look forward to your holiday. Yorkshire has so much space to enjoy, brilliant people to get to know and fabulous businesses to discover and support when you visit. You can find out more about why we love Yorkshire here.

 

What happens if I have booked a holiday but am unable to travel due to travel restriction laws imposed by the Government?

We understand the uncertainty lockdown rules pose to making travel plans. That’s why we want you to be able to book with confidence knowing that you can change your booking to new dates or cancel your booking and receive a refund (less booking fee of £30) in the following situations:

  • The property you have booked needs to close and cannot accommodate your booking due to Government restrictions on travel and tourism during the Covid-19 virus outbreak.
  • Government rules stipulate that you must not travel out of your area of residence at the time of the holiday start date. We will need to see proof of your home address by way of a recent utility statement in the booking name.

See our full terms and conditions, including our cancellation terms, here.

 

What happens if I, a member of my party or someone I am connected to tests positive for Covid 19 and must isolate or has been told to isolate due to close contact with an infected person? 

Where you or any member of your party (or anyone connected to them) tests positive for Covid 19 and must isolate or is told or advised to self isolate due to Covid 19, our standard cancellation policy will apply (you can find this in our terms and conditions here). We advise all guests to take out independent travel insurance which also covers your trip as well as this scenario as it is a known risk at the time of booking.

If you booked your holiday with us before 23.59 on 8th January 2021 you have Master Cancel cover and can cancel for any reason, see below for more information.

For more information on our cancellation procedure you can read more in our terms and conditions here and you can choose how to contact us here to chat more about your options.

 

What do I do if I or someone in my party develops symptoms of Covid-19 whilst on holiday?

Follow the guidance at https://www.visitengland.com/planning-holiday-in-england. You can contact us on 01642 711165 and the contact details for the owner of the property can be found in the property and also in the housebook emailed to you prior to your arrival.

 

You must not travel to one of our properties if you or any of your party have symptoms of Covid 19.

 

If you placed booked your holiday with us between the 17th June 2020 and 23.59 on 8th January, 2021 even if your holiday start date was after 8th January, your holiday is covered by Master Cancel meaning you can cancel for any reason, including Covid 19.

Which bookings are covered by Master Cancel?

Master Cancel was cancellation protection insurance that was applied to every booking through Beautiful Escapes from 17th June 2020 to 23.59 on 8th January 2021.

Why does Master Cancel not cover bookings placed after 8th January?

Master Cancel has withdrawn their cancellation cover from the UK market, meaning all holiday lettings agents like ourselves which offered their cancellation cover will cease to do so at 23.59 on 8th January 2021 for all new bookings. (It will continue to cover your holiday if you booked before 23.59 on 8th January 2021 even if your holiday start date is after 8th January 2021 – see below for more information).

What does Master Cancel cover?

If you placed your booking from 17th June 2020 to 23.59 on 8th January 2021 inclusive (even if your holiday start date is after 8th January 2021), and need to cancel your holiday within 60 days and 2 days of the arrival date you will receive a full refund of the accommodation costs you have paid less £30 booking fee.

You must email info@beautifulescapes.co.uk before close of business 2 days before the arrival date of your holiday. The booking reference must be included in the email. You do not need to give us any reason for cancelling, or provide any proof, just an email stating that you wish to cancel is sufficient.

Master Cancel only offers refunds for cancellations made within 60 days of arrival up to 2 days before the holiday arrival date. Cancellations made outside of this time frame are not eligible for a refund. Only if we are able to re-let the property will we refund your monies paid to us. If the dates are re-let, we will refund all monies paid by you for the rental less any difference between the total price you paid or would have paid for the rental and the price paid by the replacement guest and less our administration fee of £75 and less booking fees of £30 which are non refundable. If you have only paid a deposit you will not be asked to pay the remaining balance.

Cancellation for any reason, including Covid 19 (other than as a result of war, terrorism, nuclear radiation or radioactive contamination) is covered by Master Cancel provided you cancel within 60 to 2 days prior to arrival.

 

If you have a question that hasn’t been covered above or would like to chat more about booking with us please contact us, you can choose how here. 

 

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